Receiving and Processing of Communications
Clients: General Public
Schedule of the Availability of Service:
Mon-Fri (8:00am-5:00pm), no noon break, except non-working holidays.
Total/Maximum Duration of Process:
5 working days for simple and 10 working days for complex matters.
How to Avail the Service
|No.||Client Step||Agency Action||Office/Person Responsible||Location of Office||Duration of Activity|
|1||Submits request, query, and other communication||Receives and records the communication and forwards it to the Office of the Executive Director (OED)||TRB records Custodian||TRB||10 minutes|
|2||Records and refers the communication to the appropriate and concerned||OED Secretary||TRB||1 hour|
|3||Evaluates the communication, reviews the related documents, prepares the necessary recommendations or actions on the matter and submits the same to the OED||Division Chief and Staff concerned||TRB||within 3 working days for simple and 5 working days for complex matters|
|4||OED signs the reply||Executive Director||TRB||within 2 working days for simple and 5 working days for complex matters|
|5||Forwards the signed reply to the Records section for delivery to and receipt of recieving party||TRB Records Custodian||TRB||1 day|